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Frequently Asked Questions

Moejja Help Center – FAQs on Account, Privacy & Community Guidelines

Help Center

Welcome to the Moejja Help Center

Here you’ll find answers to the most common questions about your account, privacy, and community guidelines.

Getting Started

Account

Is Moejja free?

No. Moejja is not completely free. While some basic features may be available to all users, premium features such as private messaging, sending friend requests, and using mentions (@username) are available only to paid members.

Can non-Muslims use Moejja?

Absolutely. Moejja welcomes everyone who respects the community’s principles of peace, respect, and positivity.

How do I create an account?

Click on Sign Up, enter your name, email, and password, and complete registration.

How do I delete my account?

If you wish to permanently delete your Moejja account, follow these steps:

  1. Log in to your Moejja account.
  2. Go to Settings → Account → Delete Account.
  3. Confirm your decision. Once deleted, your posts, messages, and data will be removed permanently.

Using Moejja

App & Verification

How do I get verified on Moejja?

To get your verified badge on Moejja, follow these steps:

  1. Create posts daily – post on Moejja every day for one month to show active participation.
  2. Leave a review – give Moejja a 5-star review on the App Store.
  3. Complete your profile 100% – add a profile photo, bio, and all relevant details.
  4. Send proof – take screenshots of your completed profile and review, then send them to Moejja via WhatsApp for verification.

After submitting all screenshots and completing the requirements, Moejja will review your account. Verification usually takes 3–7 business days.

How do I get the Moejja app on Android, iPhone, Mac, Windows PC, or laptop?

To install Moejja on your device, follow these steps:

  1. Open moejja.com in your Chrome browser.
  2. Scroll down to the footer section of the website.
  3. Click the “Install App” button at the bottom of the page.

For Android users, you can also:

  1. Open the Google Play Store.
  2. Search for “Moejja.”
  3. Install the app directly from the Play Store.

Staying Safe

Safety

How do I block and report someone on Moejja?

To block or report a user on Moejja, open your messages and go to the Settings option inside the chat. From there, you’ll see the “Block” and “Report” options. Select the option you want to use and follow the instructions.

What content is strictly prohibited?

To keep our community safe and reliable for all users, we do not accept:

  • Adult, explicit, or gambling content.
  • Malicious software, scams, or misleading claims.
  • Copyright-infringing materials.

For Advertisers

Advertising & Payments

How can I place an ad on Moejja.com?

Placing an ad is fast and simple! You can book directly through WhatsApp .

  1. Select your ad format: Profile Widget Ad , Sponsored Blog Post ,or Direct Bulk Message .
  2. Contact us on WhatsApp and send your creative details such as banner image, article text, or link.
  3. Confirm your campaign details and complete the payment. Your ad will go live promptly.
What payment methods do you accept?

We accept both local mobile banking and international payments:

  • bKash (Personal / Merchant)
  • Nagad (Personal / Merchant)
  • Global bank transfer for international advertisers and direct wire transfers.

Detailed account numbers and payment instructions will be provided when you chat with us on WhatsApp .

How long does it take for my ad to go live?

Once payment and creative assets such as text, images, and links are verified via WhatsApp :

Are refunds available for subscriptions or advertising on Moejja.com?

No. All sales, subscriptions, and payments made on moejja.com are final and non-refundable.

Still Need Help?

Still have questions or need assistance with subscriptions or ad bookings? Please review our terms carefully before completing your payment. For instant support, reach out to our team directly on WhatsApp.

Chat on WhatsApp